Returning & Replacement & Refund
*Please reserve the packaging and order information notes when you receive the parcel for after-sale service.
You are recommended to contact our after-sale Customer Service first before returning or exchange an item and they will give your some useful advice. You can send an email to firstname.lastname@example.org, we'll provide you with further instructions.
General Return Process
1. Initiate a return: Please email us at email@example.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
2. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
3. Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
1. 7 Days Return Policy.
--Purchase can be returned within 7 days from the delivered date. And Refund will be issued as soon as the returned package confirmed.
--Items must be unused, undamaged and in original packaging with all the original labels.
--Buyer is responsible for return shipping cost.
--Contact our customer service first for all the needed information.
--Non-Returnable / non-exchangeable items: Bath category.
--Custom made items can’t be returned or exchanged.
Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
Please consult the customer service about the information we need before sending back the package and ship the
package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for
the package return. To help us, the customer should provide all relevant tracking information.
2.For all the refunds the following information is needed:
a) The order No.
b) Item Code.
c) Registered email address.
d) Package list.
3. Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault.
All returned items must be in brand-new condition, unused and with original tags and packaging.
4. Return and Exchange Process:
Please send us the package with your Order Number & your login account in it, we will be very appreciated if you can write down your return reason. If you have any question regarding return policy, please feel free to contact us online chat.
5. How long will the refund take to reflect in your bank account?
All refund applications will be processed within normally 24 hours.
We will credit back the same way of payment.
You will receive the refund within 7 working days if you pay via Paypal or one month if you pay via Credit Card.
Please Note: No restocking fee to be charged to the consumers for the return of a product.