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Customer Service Dept.
Shipping & Delivery
When will I receive my items?
When will I receive my items after I place an order?

Different items have different receiving time and you will find an item's receiving time very easily as the following picture:

Normally, there are four key factors that will decide when you receive your items.


1) Shipping Method: Delivery time varies with shipping method. For example: usually, DHL takes 2-4 business days while EMS takes 3-8 business days.


2) Time in transit varies depending on where you're located and where your package is coming from.


3) Item Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; however, we will try our best to prepare the item ASAP after you place an order on our website


4) Some unavoidable reasons:We will ship out the item according to your requests, but we can’t assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.


But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.

How can I trace my order?

Once we ship out your order, we will send a confirmation E-mail to your registered E-mail with the tracking No information or you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.

To keep your data safe and secure, your need to verify your identity first.

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